Support

When you complete a booking, a confirmation email is sent to the address you provided at checkout. Check your inbox and spam folder. If you still can't find it, contact the venue directly or email us at support@howlticket.com with your name and the event you booked.

Booking modifications and cancellations are managed by the venue that hosts the event. Each venue sets their own cancellation and refund policies. Please contact the venue directly using the contact information in your confirmation email, or reach out to us and we can help connect you.

Refund policies are set by each venue. If a refund is issued, it will be returned to your original payment method. Refunds typically take 5–10 business days to appear on your statement, depending on your bank. If you believe you're owed a refund, please contact the venue first.

Tickets are delivered electronically via email and/or text message — no app download is required. If you haven't received your tickets, check your spam or junk folder. Make sure the email address and phone number you provided at checkout are correct. If you're still having trouble, email us at support@howlticket.com and we'll help sort it out.

You can reply STOP to any text message from HowlTicket to unsubscribe immediately. If you change your mind later, reply START to resubscribe. You can also reply HELP for quick assistance.

The venue's contact information is included in your booking confirmation email. If you can't find it, email us at support@howlticket.com with your booking details and we'll connect you with the right people.