The HowlTicket Promise

How we handle your data, your money, and your customers.

Ticketing shouldn't feel like a trap. Hidden fees, unclear policies, questionable data practices, platforms that treat your customers like a product — if you've been in this industry, you know the drill.

We built HowlTicket to work the way ticketing should've worked all along. Your data stays yours, the pricing makes sense, and your customers get treated like people — not leads in a funnel.

Here's what that actually means.

What we stand for

Your data is yours

We don't sell, resell, or quietly monetize your customer data. When you leave, your data leaves with you.

Privacy is built in

Staff see only what they need. We're careful about what gets logged, stored, and shared.

Security is non-negotiable

We protect accounts, payments, and customer data. Security is ongoing work, not a one-time checkbox.

Fair pricing, clear value

No gotcha fees, no confusing structures. You grow with us because you're winning — not because you're stuck.

We care about your customers

Smooth checkout, mobile-friendly booking, fast check-in. When customers feel respected, they come back.

Built for long-term trust

We'd rather keep a client for ten years than squeeze them for one. That means no lock-in, no gotchas.

Your data is yours

Some platforms treat your customer list like their marketing inventory. We don't. Your data is yours — we just help you manage it.

  • We collect only what we need to run your events and bookings.
  • We don't sell or share personal information with third parties.
  • Customer records aren't used for our own marketing or analytics.

If you ever decide to leave, you get a full export of your data. No hoops, no holdbacks.

Privacy is built in, not bolted on

We don't just have a privacy policy — we actually designed the product around it.

  • Staff only see the customer info they need for their role
  • We're careful about what gets logged, stored, and shared
  • Access controls are built for the way venues actually operate — owners, managers, and door staff don't all need the same view

If we wouldn't want it happening to our own data, we don't do it to yours.

Security is non-negotiable

Ticketing handles real money and real personal info. When something goes wrong, it's your customers and your reputation on the line — so we take it seriously.

Payments go through Stripe. Accounts are protected with proper authentication. We keep our dependencies updated and fix vulnerabilities when they come up.

Nobody can promise perfect security, but we can promise we don't treat it like a one-time checkbox. It's ongoing work.

Fair pricing, clear value

We earn our revenue by building a platform that's actually worth paying for.

  • Pricing that makes sense for operators, not just platforms
  • No "gotcha" fees. No confusing structures.
  • Features that reduce labor, increase conversion, and improve your customer experience

You should grow with us because you're winning — not because you're stuck.

We care about your customers, too

The people buying tickets are spending real money to show up at your venue. The least we can do is not make the booking process painful.

  • Checkout that works on a phone without pinching and zooming
  • Tickets delivered instantly — no app download required
  • Check-in that doesn't create a line at your front door

Happy customers come back. That's good for your business and good for ours.

We're in it for the long haul

Some platforms lock you in with contracts and make it painful to leave. We don't do contracts, and we make it easy to export your data if you go.

We'd rather earn your business every season than trap you into staying. That means we keep shipping features, we keep prices fair, and we pick up the phone when you call.

TL;DR

The Short Version

If you don't want to read all that, here's the summary:

  • Your data belongs to you — we don't sell it or use it for our own marketing
  • We take security seriously and keep working on it
  • Pricing is straightforward — no hidden fees, no feature gating
  • Your customers get a clean, fast booking experience
  • No contracts — you stay because it works, not because you're stuck

Questions? Just ask.

Want to know how we handle data, what our pricing looks like, or how we'd work with your venue? We'd rather give you a straight answer than a sales pitch.

Get in Touch
TL;DR